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Frequently Asked Questions



  1. How do I get started with the process of obtaining an ERES evaluation?
  2. How can I contact the ERES office?
  3. What must I do to obtain a California Teaching Credential?
  4. What does an evaluation include?
  5. On what basis does ERES reach a conclusion?
  6. Who will accept an ERES evaluation?
  7. What documents does ERES need?
  8. Why does ERES require original official documents? (and not fax or photocopies)
  9. Does ERES need all my school records from elementary school, secondary school and university?
  10. What is a transcript?
  11. Do I need a course list?
  12. Should I include my diploma with my records?
  13. Can I bring my documents into the ERES office and pick them up when the evaluation is completed?
  14. Do I have to have my documents translated?
  15. Can ERES translate my documents?
  16. How long does the evaluation take or when will it be ready?
  17. Is there a rush service?
  18. What does an evaluation cost?
  19. Do I need to prepay for the evaluation?
  20. What if I decide to cancel the evaluation?
  21. My name is now different from when I obtained my degree. What do I need to do to obtain the evaluation in my present name?
  22. What is the ERES Appeal Process?
  23. What is the ERES Privacy Policy?
  24. Does ERES Save Copies of My Evaluation and Documents ?


  1. How do I get started with the process of obtaining an ERES evaluation?

    Print out an ERES Application Form from our website or call in, fax in or email us a request for an application form. (Contact Us). When completing the application form, please follow the instructions very carefully. Please mail the application form together with your original official documents and payment to our office in Sacramento, California.



  2. How can I contact the ERES office?

    Please click on Contact Us for complete contact information and driving directions.



  3. What must I do to obtain a California Teaching Credential?

    You must contact the California Commission on Teacher's Credentialing (CTC) directly and obtain their application form and instructions as to how to proceed. ERES is not the agency that issues the teaching credential. DO NOT SEND AN ERES EVALUATION TO THE CALIFORNIA COMMISSION ON TEACHER CREDENTIALING WITHOUT A CTC APPLICATION. They will not accept only an evaluation. You MUST follow their Instructions. CTC's toll-free phone number is (888) 921-2682. The local phone number is (916) 445-7254; their web address is http://www.ctc.ca.gov/.



  4. What does an evaluation include?

    The general evaluation is a five-part narrative report that includes the purpose of your evaluation, a summary of our education, a description of the institution(s) you attended, a description of the documents submitted and a concluding statement certifying the equivalency of your education in the United States.



  5. On what basis does ERES reach a conclusion?

    We need to research the content of the courses you took to compare with the US requirements. Everyone's course of study is different and every school and country has different requirements and courses of study. It is necessary to compare your course of study where you obtained your degree with the course requirements for the position you are applying for in the U.S. It is also necessary for us to determine that the school or university you attended is accepted by accredited institutions in the United States.



  6. Who will accept an ERES evaluation?

    Our evaluation is generally accepted nationwide as we belong to NACES (the National Association of Credential Evaluation Services).



  7. What documents does ERES need?

    We need all of the original official documents issued to you by the schools you wish to have included in your evaluation. Both, diplomas and transcripts (course lists), may be required. If your documents are not in English and you do not have a certified translation by a U.S. translation service, contact us first about possible arrangements for a translation. If you have changed your name since graduation, please submit a marriage certificate or some other type of documentation that shows your name has been legally changed.



  8. Why does ERES require original official documents? (and not fax or photocopies)

    In our evaluation we state that upon our review we believe that the documents are authentic. We do not believe that we can make that statement without reviewing original documents. Our clients benefit from this determination because their documents have this additional authoritative review. Clients are advised not to submit forged, false or altered records. ERES will not evaluate such records, will not return them to the client, and will not refund the fee that the client has paid.



  9. Does ERES need all my school records from elementary school, secondary school and university?

    Depending on the type of evaluation you are requesting you may need to submit only the post-secondary/university records. Please check with the receiving institution (e.g. U.S. school, professional board, employer, government agency) to make sure you are submitting the appropriate documents.



  10. What is a transcript?

    A transcript is a list of the courses that you were enrolled in at an educational institution and the grades you were awarded. It is also called course listing, marks certificate, or grade report.



  11. Do I need a course list?

    It depends on the requirements set by the receiving institution. Please contact the receiving institution (e.g. U.S. school, professional board, employer, government agency) to find out if you need to submit a course list as a part of the evaluation. A course list is usually required for teacher credentials and nursing licenses.



  12. Should I include my diploma with my records?

    If you have a diploma, it is important to include a photocopy of it. If the document is unusually large you can have it reduced for easier mailing. Information on your diploma helps to identify the title of your degree, the date on which it was issued, and the institution and/or officials granting the degree. A DIPLOMA ALONE IS NOT SUFFICIENT FOR AN EVALUATION. IT MUST BE SUPPORTED BY YOUR ACADEMIC TRANSCRIPTS.



  13. Can I bring my documents into the ERES office and pick them up when the evaluation is completed?

    You are welcome to drop off your application (including ERES Application Form, original official documents and payment), during ERES' regular office hours. ERES will call you, when the evaluation is ready for pick-up. If you have questions about your level of education, your options for employment, or any other concerns, and would like to schedule a personal consultation, please make an appointment in advance of the day you want to come in.



  14. Do I have to have my documents translated?

    If your documents are not in English, they must be translated by a certified U.S. translation service. If your documents have not been translated by a certified U.S. translation service, please contact ERES to take care of your translation needs. ERES will be able to verify an unofficial translation, translate transcripts and supporting documents for evaluation purposes only or arrange for a certified word-by-word translation.



  15. Can ERES translate my documents?

    At ERES, we can take care of all of your translation needs. We are be able to verify an unofficial translation, translate transcripts and supporting documents for evaluation purposes only or arrange for a certified word-by-word translation.



  16. How long does the evaluation take or when will it be ready?

    It may take up to three months to complete an evaluation (usually faster). If you need your evaluation sooner, we have a 1 Day (next day), 5-Day (one week), 10-day (two weeks) and 15-day (three weeks) Rush Service, which requires an additional fee..



  17. Is there a rush service?

    We have a 15-Day Rush service which requires payment of an additional $65, a 10-Day Rush service which requires payment of an additional $95 and a 5-Day Rush service which requires payment of an additional $145. If you want to order 1-Day or Same Day Rush Service, call ERES first to check availability. FOR ANY RUSH SERVICE PAYMENT MUST BE MADE BY MONEY ORDER, CASHIER'S CHECK OR IN CASH FOR THE FULL AMOUNT.



  18. What does an evaluation cost?

    Costs vary, depending upon the type of evaluation you require. The fee for a general evaluation for employment is only $195. An evaluation required to apply for a substitute teaching position in California is also $195. If your purpose is to qualify for a professional license, (e.g. a California teaching credential) both the general evaluation and the course list ($100) are required. Nursing license evaluations require considerably more time and research. A nursing license evaluation costs $435.



  19. Do I need to prepay for the evaluation?

    Payment must be included when you submit the application and documents. The evaluation will not be started until the appropriate fees are received by our office. Payment can be made by personal check, money order, cashier's check (drawn on a U.S. bank payable to ERES), credit card or in cash. WE DO NOT ACCEPT AMERICAN EXPRESS. For a 1-Day (Next-Day), 2-Day or 5-Day rush service payment must be made by money order, cashiers checks or in cash for the full amount.



  20. What if I decide to cancel the evaluation?

    Please refer to ERES Terms and Conditions (effective May 24, 2018).



  21. My name is now different from when I obtained my degree. What do I need to do to obtain the evaluation in my present name?

    If any of your records refer to you by a name different from that listed on your application, list that name on the application (at No. 4 on the application) and attach a copy of your marriage license or some other type of documentation that shows your name has been legally changed. If you cannot provide documentation of an official change in your name, we will need to use the name given on your official educational records.



  22. What is the ERES Appeal Process?

    If a client disagrees with the evaluation, they are instructed to place their concerns in writing for the evaluator and review committee to determine if any changes are justified. In some cases, additional documentation may be required to substantiate the client's claim. Once ERES has all the necessary documents, the appeal decision will be made within one week or less, and if justified, the evaluation will be changed. If not, the client will be notified in writing with and explanation.



  23. What is the ERES Privacy Policy?

    Please refer to ERES Privacy Policy (effective May 24, 2018),



  24. Does ERES Save Copies of My Evaluation and Documents ?

    Please refer to ERES Terms and Conditions (effective May 24, 2018).
    To order additional official copies of your already completed evaluation click here.

PLEASE NOTE: IF YOUR DOCUMENTS HAVE BEEN ALTERED OR MISREPRESENT YOUR RECORDS, NO REFUND WILL BE MADE AND THE DOCUMENTS WILL NOT BE RETURNED TO YOU. WE WILL ADVISE OTHER EVALUATION AGENCIES REGARDING THE STATUS OF YOUR DOCUMENTS.





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